We specialize in selling Portuguese-made wood-fired ovens and barbecues, and work directly with our manufacturers in Portugal.

Our support doesn’t stop once you’ve placed your order: our team is available before, during, and after delivery to answer your questions about choosing a model, shipping, installation, and using your product.

Our customers’ satisfaction is also publicly reflected in the reviews and recommendations posted on Google. These testimonials let you read about the real experiences of customers who have already ordered and received our products.

You can read our customer reviews directly on:

⭐ Google – Barbecue Four à Bois customer reviews

Our goal is simple: to support you from the time you place your order through to using your oven or barbecue, with someone available to answer any questions.

1. Inspect everything: open the package and check the product's condition in the presence of the delivery driver; 
2. Record it on the document: write “Item damaged” on the carrier's delivery receipt;
3. Take photos: photograph the pallet, packaging, and damage; Contact us: email info@barbecuefourabois.com as soon as possible.

Important: Without the word “damaged” on the shipping document, it may be impossible to activate the insurance and arrange a replacement.

All items are guaranteed for 2 years.

We can deliver to most countries in Europe.

Free delivery applies only to the areas indicated on our website. For other countries or specific areas, please contact us so we can prepare a customized shipping quote.

Delivery is free only to mainland France, mainland Spain, mainland Italy, Belgium, and Germany.

For other European countries, islands, or specific areas, please contact us so that we can prepare a personalized shipping quote.

The delivery time is indicated directly on each product page.

Depending on the model, some products may be available quickly, while others may require a longer manufacturing or preparation time.

If you have any doubts or would like to know the exact delivery time before placing your order, you can contact us.

We use professional carriers specialized in transporting heavy and bulky goods.

• Delivery is usually made on a pallet;
• The carrier will contact you to arrange a delivery date.

Our products are delivered by large capacity trucks. It is the customer's responsibility to ensure that the delivery location is accessible (beware of very narrow streets, dead ends, and steep slopes).

Advice: If you have any doubts about access to your street, please contact us before placing your order to avoid any delivery issues.

Despite all the care taken in packaging, accidents can happen. In such cases, our team is committed to finding a quick solution (replacement or repair) to prevent any inconvenience to you.